How can I send system emails from my company email?

If you want to use your own email address to send invites and assessments, then you can set up your custom email domain to verify that JustProtect can send emails on behalf of your email server.

DETAILS

Setting up records for your domain

Note: Setting up records for your domain can be confusing because it's something most of us rarely do. Consult your system administrator, if you have one, before proceeding.
The process of setting up an SPF record is different for different domain registrars. For example, here are the instructions for GoDaddy, Namecheap, 1&1, Network Solutions, and Google Domains.

To create or edit an SPF record to reference JustProtect

Edit your domain's DNS settings to add a TXT record. The steps vary depending on your domain registrar. A TXT record is required for your SPF record to be validated.

JustProtect recommends using the following SPF record:

v=spf1 include:spf.justprotect.co ~all

If you've already set up an SPF record for another purpose, you can simply add a reference to JustProtect to it. The SPF specification requires that you only have one SPF record on your domain. If you have multiple records, it may cause issues, and cause rejections of your email.

For example, instead of having two separate records, such as v=spf1 include:_spf.google.com ~alland v=spf1 include:spf.justprotect.co ~all, you can combine them into one, like this:

v=spf1 include:_spf.google.com include:spf.justprotect.co ~all

Verifying your domain

Once the TXT record is set, head back to Company > Business Unit Settings (On the JustProtect platform) and Verify the record is set. Our system will check your DNS to ensure it is set properly.

Once the record is verified, the feature will be enabled, and any invite sent from the system will be sent from the sender's email address so long as that the domain of the user matches the domain of the Business Unit.

Understanding SPF checks

Sender Policy Framework (SPF) is a domain-level email authorization protocol that allows you to declare which IP addresses are allowed to send email as if it originated from your domain.

This is accomplished by adding the Domain Name System (DNS) TXT record. Think of DNS as a publicly accessible record for the internet. This record enables you to state publicly that JustProtect is an authorized sender for your domain.

When an email client receives a message, it performs an SPF check on the sending domain to verify that the email came from whom it says it did. If this check fails, or there isn't a DNS record that says that JustProtect is a permitted sender, some receivers might consider that email spam or a phishing attempt, and flag it as untrustworthy or not display it to your customers at all.

JustProtect avoids this by sending an email using our own domain when we're not authorized to use your domain, and by using your domain only when you authorize JustProtect with a proper SPF record. Generally, this helps to prevent emails from your JustProtect account to your customers from being incorrectly marked as spam. 

If you're curious, you can read more about SPF at www.openspf.org. If you're having trouble verifying your SPF record, please use the on-site chat to connect with us.

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